CIO Connect.
Detect · Respond · Learn · Improve
For VPs of IT Operations and SRE leaders: everyone agrees post-incident learning needs to improve. Less than half have built a structured way to do it.
Recognizing the problem is not the same as fixing it.
A closed-door discussion for operations and reliability leaders on who stays accountable when AI acts, and how fast a team genuinely learns from what went wrong.
Every respondent agrees post-incident learning must be strengthened, yet only 48% currently turn incidents into structured improvement cycles. Meanwhile 68% of organizations lose more than $300,000 per hour during IT incidents.
AI Orchestrations reached general availability in July 2026, surfacing recommended automation rules by analysing historical incident data and responder behaviour. PagerDuty deliberately keeps humans in the loop for customer-facing remediation rather than pitching lights-out automation.
What we'll be exploring.
Talking points on the table include, but are not limited to:
The gap between recognizing and fixing
Why universal agreement on post-incident learning has not translated into structured practice.
Automation rules from your own history
What AI Orchestrations surfaces from historical incident data, and how much to trust it.
Human in the loop, deliberately
Why 43% of organizations insist on human involvement for customer-facing remediation, and what that protects.
Accountability when the AI acts
Who owns the outcome, and how the team learns faster from what went wrong.
APAC Series. Six cities.
AI and automation are incredibly powerful, but they need human direction and judgement to reach their potential.
Jennifer Tejada, Chairperson & CEO, PagerDuty
Brought to you by PagerDuty and Innovatus Media.
PagerDuty, Inc. (NYSE: PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that automates and orchestrates the entire incident management lifecycle, empowering teams to detect, respond to, and learn from incidents in real time.
Your session host
Each city session is chaired by an Innovatus Media host alongside a PagerDuty speaker local to the region.
Host name to be confirmed per city.
Save your seat for CIO Connect.
This is an invite-only executive roundtable. Register your interest and we'll confirm your city, venue, and date as they're locked in.